Remote monitoring Solutions

THE DAILY SERVER HEALTH CHECK SERVICE
AN OUNCE OF PREVENTION

Our Daily Server Health Check Service catches small problems - before they cause big disasters! They are reported directly to our engineers so they can act to prevent the problem from causing you any downtime at all.

What is Checked:

Checks your backup to make sure the job has completed
Checks your anti-virus to make sure you are up-to-date and are being protected
Exchange (email) size check ~ prevents it from hitting its limit and going down
Disk growth rate ~ spots if something untoward is eating your disks
Disk health check ~ checks if your disks are starting to fail
Hacker check ~ checks to see if someone is attacking your systems
Critical Events check ~ reports critical events to our engineers

Client Confidence Note

We will even send you a short email saying, “Here’s what we checked this morning, and here’s the results.” The benefit: you will know that we are doing our job and keeping you safe.

24X7 INSTANT ALERT SUPPORT SERVICE

While the Daily Health Check is an once-over each morning, 24/7 Instant Alert Support Service performs other checks around-the-clock to spot other problems that might develop and affect your uptime.

This service changes the whole ‘service dynamic’. Rather than wait for you to experience the pain of the problem, we’ll almost always know about it before you – so we can fix it fast and avoid unnecessary downtime. This service includes round-the-clock checks on:

Windows Services: Makes sure your operating system is performing properly
Disk Space: Helps prevent disks filling up and crashing
Network Device & Remote Office: Checks that devices are up and running
Ports: Makes sure you can connect to the web, your ISP, etc.
Website: Checks your website to make sure it is up. If it is not, we will give you a quick call to let you know
RAID: Checks all your RAID disks to make sure they are in good working order. If they are not, we will attend to them before the whole unit fails
Other SNMP: Checks all types of other devices that support SNMP, from server temperatures to UPS function

Other Key Features

Client Portal: View your systems’ status at any time; see how we are performing
Client & Engineer Mini Dash: You and our engineer can view the status of your systems on a phone or PDA at any time
Online Dashboard: Our engineers can check the status of all our clients systems from any location. They roll out of bed, check the Dashboard and start sorting problems on their way to work
Reporting: Provides detailed information about important trends in your system. We will spot problems early and take action

Asset Tracking

We keep an accurate and complete inventory of all your IT resources – hardware and software, which allows us to:

Monitor the use banned software (such as games software) on your system and let you know. This helps you cut downtime due to malicious software
Provide you with a report detailing your IT assets for management and accounting purposes