office (770)
538-2900
fax (770) 538-0110
Compare Support Options
| On-Call
Support |
Block Hours | Service Contract | Outsourced Support | |
 |
|
End-User Support
|
Hourly | Discounted Hourly | Discounted Hourly | Unlimited |
|
Remote Help Sessions
|
 |
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|
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Response Time
|
— | 2hrs. | 2hrs. | < 2hrs. |
|
Priority End-User Support
|
— | High | Higher | Highest |
|
Network Security Checkup
|
— | — |
|
|
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20-Point Server Maintenance
|
— | — | Monthly | Weekly |
|
Scheduled Onsite Visits
|
— | — | Monthly | Weekly |
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Review of System Backups
|
— | — | Monthly | Weekly |
|
Monthly Reporting
|
— | — | Summary | Detailed |
|
Server Health Report Review
|
— | — | Monthly | Daily |
|
IT Strategy Review
|
— | — | Annually | Quarterly |
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24x7 Server/Website Monitoring
|
— | — |
|
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Centralized Patch Management
|
— | — | — |
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IT Vendor Management
|
— | — | — |
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Annual IT Budgeting Assistance
|
— | — | — |
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Unlimited End-User Support
|
— | — | — |
|
|
Emergency After Hours Support
|
Extra Charge | Extra Charge | Extra Charge |
|