network management

ATS Tech Solutions' network management service enables customers to reduce support costs by 20-50% and significantly improve visibility into the performance of the IT infrastructure.

The network management service provides customers with a superior alternative for meeting the challenges of managing complex networks, including LAN/WAN, server, security and IP telephony infrastructure. Traditionally, organizations have required in-house resources to monitor their systems effectively and have found it challenging to obtain full visibility into the ongoing operation and management of their network and systems.

In contrast, ATS provides customers with comprehensive remote monitoring and a cost-effective means of managing IT resources. It allows customers to re-deploy staff who are fulfilling reactive, ad-hoc support functions to proactively driving IT projects.

Managing networks - effectively - means a lot more than ensuring availability. Multiple metrics and performance attributes need to be to monitored. The "end-user experience" should be consistently high.

How is our approach different?

ATS Tech Solutions' monitoring and management tools give customers complete visibility of the network IT infrastructure health and performance. We take full ownership of all issues through to resolution:

• Visibility: ATS Tech Solutions extends to customers the same tools that our engineers use to monitor and manage the network.
• Retain Control: Customers can retain some or full operational control, while still benefitting from ATS Tech Solutions monitoring, management and issue response.
• Reporting: On-line and monthly reports provide a summary of incidents, performance and capacity with recommendations by an experienced engineer.
• Business Alignment: The customer’s priorities and business rules are captured in the management tools and directly drive escalation and remedial processes. Our engineers act as an extension of the customers' IT staff.
• 24x7 Access to Skills: For many organizations the recruitment, training and retention of high level skills for all of their required technology areas is a difficult, costly and complex activity. ATS Tech Solutions guarantees sustainable access to qualified and certified staff.
• Reduced Complexity: Integrates a number of commercially available tools, providing a single interface to multiple systems.